F.A.Q


Do you only provide services within the United Kingdom?

No, one of the benefits about being a Virtual Assistant is that we can assist clients throughout the world. 

What is a Virtual Assistant?

A virtual assistant is a self employed professional who provides administrative support to organisations remotely from their home office.

How is your time manage?

All the work we do is tracked using an online time tracker which offers a breakdown of each task we do as well as the costs involved per task carried out.

Are there any hidden costs?

No, our plans are all inclusive with no additional costs. After all we are here to help you save money!

Do you have Insurance?

Yes, we have Professional Indemnity insurance with Hiscox.

What is the benefit of hiring a Virtual Assistant (VA)?

Hiring a VA is beneficial to your company as it allows you to save money, time and cut back on costs.

There is no long term commitment, no additional overhead costs and no unproductive time involved.

Additionally hiring a VA reduces overall operational costs as we have our own home office set up already.

I notice you post a lot of social media posts daily, how do you manage this and get work done?

We manage all our social media posts by scheduling them in advance using an online platform which allows you to post all your content on several platforms at once.

I love the layout of your site? Can you create a site for me?

Yes, contact us ​here​​​ for more information.

How can you assist with managing our supply chain?

We will work alongside your project managers and site team and assist in chasing drawings, issuing and closing out of RFI's as well as keeping all registers up to date so that all information is accurately recorded.

Unfortunately we have to go adjudication with one of our contractors. We require hard copies of documentation and individual folders are you able to assist us?

Yes certainly, we can arrange to have documentation printed and delivered to your offices and we will spend time at your offices sorting out the filing if required.

I need hard copy of drawings delivered to site, can you arrange that for me?

Yes, certainly. We will work alongside your chosen supplier and ensure you receive the drawings when you require it. If you do not have a supplier we can find one for you.

I'm not a company but would require some personal administrative assistance can you help?

Yes we can, contact us here to let us know what you require assistance with and we can work on an action plan together.

We have recently rebranded and have the horrible task of reformatting all our documentation. Is this something you can assist us with?

Yes certainly, we secretly enjoy this task.

How do I make a payment?

Payments can be made via electronic bank transfer or Transferwise we also offer and option for online payment via Stripe.

Please note payments via Stripe will have the following additional costs:

1.4% + 20p for European cards

2.9% + 20p for non-European cards




What are your payment terms?

Our standard payment terms are 7 days. Some clients prefer to pay retainers and we issue them with an advance invoice and weekly tracking data sheets.

Please note 50% retainer will be asked for any work requested on a monthly basis.

What are your payment terms?

Our standard payment terms are 7 days. Some clients prefer to pay retainers and we issue them with an advance invoice and weekly tracking data sheets.

Please note 50% retainer will be asked for any work requested on a monthly basis.

I love your Social Media content, can you assist me creating my content?

Certainly, we use Canva to create all our social media posts. Contact us here and let us know what help you require and we can work on spicing up your social media together.

I need help setting up my social media platforms, can you help?

Yes, we offer a social media package which includes set up, content creation and managing of your platforms.

Contact us ​here​​​ to find out more.

Are you GDPR complaint?

Yes we are 100 % GDPR complaint and we are registered with the ICO.

We also issue a Data Protection Policy alongside all our contracts.

How we we confidentially share information i.e passwords?

We have measures in place for this and use an online platform which allows you to share encrypted information with us. 
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